Version 1.0. Updated 22, 2026
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Rachmanas (“Company,” “we,” “our,” or “us”), a behavioural counselling and well-being platform operating under the laws of India.
By accessing, browsing, registering on, or using the Rachmanas website, mobile applications, digital interfaces, counselling services, AI-enabled tools, or any associated services (collectively, the “Platform”), you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree to these Terms in full, you must immediately discontinue access and use of the Platform.
These Terms apply to all Users, including individuals accessing services directly and those accessing services through employer-sponsored or third-party arrangements.
Continued use of the Platform following any modification of these Terms constitutes acceptance of the revised Terms.
For the purposes of these Terms:
Headings are for convenience only and shall not affect interpretation. Words importing the singular include the plural and vice versa. References to statutes include amendments and re-enactments.
Access to the Platform is limited to individuals who are eighteen (18) years of age or older.
By registering or using the Platform, you represent and warrant that:
Rachmanas reserves the right to suspend or terminate accounts where age misrepresentation is detected.
The Platform does not provide services to minors, and no parental or guardian consent mechanism is presently supported.
Use of the Platform does not create a doctor–patient, psychiatrist–patient, or medical practitioner–patient relationship between the User and Rachmanas or any Counsellor.
Rachmanas does not provide medical advice, psychiatric diagnosis, or pharmacological treatment.
Rachmanas provides behavioural counselling services only. The Platform does not offer clinical psychotherapy or treatment for psychiatric disorders as defined under applicable medical or mental healthcare laws.
Nothing within the Platform shall be construed as:
Users requiring diagnosis or treatment for mental health disorders must consult licensed clinical psychologists or psychiatrists independently.
The relationship between User and Counsellor is limited to non-clinical behavioural guidance focused on personal development, stress management, workplace resilience, relational concerns, ageing-related adjustment, and exam-related stress.
Counselling provided through the Platform is supportive and developmental in nature. It is not healthcare treatment under medical regulation.
Rachmanas acts as a technology-enabled facilitator of behavioural counselling services. While Counsellors are engaged by Rachmanas, the Platform itself is not a healthcare establishment and does not hold itself out as a medical institution.
Rachmanas provides structured behavioural counselling services designed to support:
These services are developmental and supportive in scope.
Behavioural counselling differs from clinical psychotherapy in that:
Users experiencing symptoms consistent with clinical depression, bipolar disorder, psychosis, severe trauma disorders, substance dependence, or other diagnosable psychiatric conditions should seek licensed clinical or psychiatric care independently.
Rachmanas does not:
Any medication-related decisions must be made exclusively with a licensed medical practitioner.
Rachmanas is not an emergency service and does not provide crisis intervention.
The Platform is not appropriate for Users experiencing:
In such circumstances, Users must immediately contact local emergency services, a licensed medical professional, or a recognised crisis helpline.
Rachmanas disclaims responsibility for failure to seek emergency care where required.
Rachmanas does not guarantee specific outcomes, improvements, or results from counselling services. Progress depends on multiple factors, including User engagement, personal circumstances, and external variables beyond the Company’s control.
Rachmanas engages Counsellors who possess relevant academic qualifications and training in behavioural counselling, psychology, or related disciplines from education and training institutes recognized by Indian ( state or union) governing bodies, as determined appropriate by the Company.
6.2 Scope of Practice
Counsellors shall provide services strictly within the defined scope of behavioural counselling as set forth in Part I of these Terms. Counsellors shall not provide clinical psychotherapy, psychiatric treatment, medical advice, or emergency intervention through the Platform.
Counsellors are required to adhere to:
While Counsellors are engaged by Rachmanas, they retain professional discretion in conducting sessions within the permitted scope of services. However, such discretion does not extend to clinical diagnosis, medical treatment, or services outside the defined scope of behavioural counselling.
Rachmanas does not guarantee that a specific Counsellor will be available at all times. The Company reserves the right to reassign Users to alternate Counsellors where necessary.
The Platform does not provide real-time or asynchronous counselling communication.
Messaging tools, where available, are limited to structured data submission and administrative coordination.
7.1 Role of the Platform
Rachmanas operates as a technology-enabled behavioural counselling platform facilitating scheduling, communication, AI-supported behavioural insights, reporting, and administrative coordination.
The Platform:
7.2 Role of the Counsellor
The Counsellor provides structured behavioural counselling sessions within the defined scope of services. Counsellors rely on professional judgment within the non-clinical framework permitted by these Terms.
7.3 AI-Assisted Support
Where AI Services are used to support pattern recognition, behavioural insights, scheduling, or reporting, such tools operate strictly as assistive technologies. Final interpretation and feedback, where provided, remain subject to human review.
7.4 No Agency Beyond Scope
Nothing in these Terms shall be construed to create:
8.1 Employer-Sponsored Access
Where services are provided through an employer, institution, or corporate entity (“Corporate Client”), the User acknowledges that access may be funded or facilitated by such entity.
8.2 Confidentiality of Individual Sessions
Individual counselling sessions remain confidential between the User and Counsellor, subject to limitations set forth in Part I and applicable law.
Rachmanas shall not disclose individual session content to a Corporate Client unless:
8.3 Aggregate Reporting
Rachmanas may provide Corporate Clients with anonymised and aggregated reports reflecting utilisation trends, general well-being metrics, or program effectiveness. Such reports shall not contain personally identifiable information.
8.4 Separation of Data
Personal session data shall not be shared with Corporate Clients for performance evaluation, disciplinary action, or employment decisions.
8.5 Corporate Misuse
Corporate Clients shall not:
Rachmanas reserves the right to terminate corporate arrangements where misuse is detected.
Users agree to use the Platform and participate in all individual or group sessions in a lawful, respectful, and socially appropriate manner.
Participation in any session—whether individual or group-based—constitutes agreement to uphold standards of dignity, non-harassment, and lawful conduct.
The following conduct constitutes misuse of the Platform and may result in immediate suspension or termination:
Where Users participate in structured group-based well-being programs or development sessions:
Rachmanas does not assume responsibility for:
Each User participates in group sessions at their own discretion and assumes responsibility for maintaining lawful conduct.
In the event that a dispute, complaint, or legal action arises between participants of a group session:
Where legally required, Rachmanas reserves the right to:
Rachmanas shall not be held liable for disclosure of such materials when made pursuant to legal obligation.
Sessions may not be recorded by Users without prior explicit written consent from Rachmanas and the Counsellor. Unauthorised recording may result in:
Users are responsible for maintaining:
Rachmanas shall not be liable for:
Rachmanas reserves the right to:
No refund shall be issued in cases of termination resulting from User misconduct.
10.1 Termination by User
Users may discontinue services at any time. Refund eligibility shall be governed by the Payments and Refunds section of these Terms.
10.2 Termination by Rachmanas
Rachmanas reserves the right to suspend or terminate User access immediately, without refund, where:
10.3 Termination by Counsellor
A Counsellor may discontinue sessions where:
In such cases, Rachmanas may offer referral guidance but assumes no obligation to secure alternative clinical care.
10.4 Termination Due to Risk Escalation
If a User presents indicators of imminent risk of harm to self or others, Rachmanas may:
10.5 Effect of Termination
Upon termination:
A counselling session is deemed confirmed only upon:
Upon confirmation, the selected time slot is exclusively reserved for the User and removed from availability for other clients.
All session fees are non-refundable once a booking has been confirmed.
This policy applies because:
Users are advised to ensure availability prior to booking and making payment.
Users may request rescheduling, subject to availability.
However:
Rachmanas does not guarantee availability of preferred replacement slots.
No refunds shall be issued in the following circumstances:
Session time begins and ends as per the scheduled slot, irrespective of User punctuality.
Where Rachmanas determines, acting reasonably and in good faith, that a booking was secured through fraudulent misrepresentation or abuse of promotional policies:
For clarity, Rachmanas does not assess the truthfulness of subjective emotional disclosures during counselling. However, material identity misrepresentation or fraudulent conduct affecting service access shall constitute misuse of the Platform.
Rachmanas shall not be responsible for sessions that cannot proceed due to:
In such cases, the session fee remains non-refundable.
In the rare event that a session is cancelled by Rachmanas due to unforeseen operational circumstances, including but not limited to:
The User shall be entitled to either:
The User may choose between these two options.
In all circumstances where a refund is applicable, Rachmanas’ liability shall be strictly limited to the amount paid for the affected session.
Rachmanas shall not be liable for:
This Refund Policy is designed to:
By booking and confirming a session, the User acknowledges and accepts this Refund Policy in full.
11.9 Promotional Abuse and Discount Misuse
The following conduct shall constitute promotional abuse or discount misuse:
Where Rachmanas determines, acting reasonably and in good faith, that promotional abuse has occurred:
11.10 Promotional Eligibility, Discretion, and Non-Transferability
Rachmanas may, at its discretion, offer:
Eligibility for any promotional offer shall be determined solely by Rachmanas in accordance with internal criteria, which may include account history, geographic location, prior usage, payment behaviour, or other operational factors.
Promotional benefits:
Rachmanas reserves the right to modify, suspend, revoke, or discontinue any promotional scheme at its discretion, including for operational, regulatory, or business reasons.
The following conduct shall constitute promotional abuse:
Where Rachmanas determines, acting reasonably and in good faith, that promotional abuse has occurred:
Where Users receive discounted pricing by prepaying for multiple sessions:
Promotional offers are discretionary and time-bound.
Rachmanas reserves the right to:
any promotional scheme at any time without prior notice.
Users do not acquire vested rights in promotional pricing beyond confirmed bookings.
Rachmanas respects the privacy, dignity, and confidentiality of all Users.
No User shall be named, identified, photographed, recorded, quoted, or otherwise publicly referenced in any marketing material, promotional campaign, testimonial publication, or public communication without the User’s prior explicit written consent.
Such consent must:
In the absence of such written consent, no personally identifiable information shall be disclosed for marketing purposes.
Rachmanas reserves the right to develop and use anonymised case studies, composite narratives, behavioural insights, and illustrative stories derived from counselling experiences for:
Such materials shall:
Rachmanas may create composite scenarios by blending elements from multiple counselling interactions to ensure anonymity.
Users acknowledge and agree that:
By using the Platform, Users waive any right to object to the use of anonymised and non-identifiable materials developed in accordance with this clause.
Rachmanas may, from time to time, use different names, descriptors, taglines, or branding terminology to describe its counselling categories, programs, or service offerings for marketing, positioning, or communication purposes.
Such alternative names, synonyms, or thematic descriptors shall not:
Users acknowledge that marketing terminology may evolve, and that variation in service naming shall not constitute misrepresentation, breach of contract, or grounds for legal claim, provided the underlying nature and scope of services remain consistent with these Terms.
Where a User provides explicit written consent to publish a testimonial, whether in text, audio, video, or any other format, Rachmanas may use such testimonial for marketing, promotional, educational, or awareness purposes.
Rachmanas reserves the right to:
Such editing shall not:
By providing written consent for testimonial publication, the User grants Rachmanas a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, publish, and distribute the testimonial for lawful promotional purposes in accordance with this clause.
The User may withdraw consent for future use; however, such withdrawal shall not require recall of materials already published prior to the date of withdrawal.
Rachmanas shall not:
All marketing communications shall aim to maintain accuracy and professional integrity.
Rachmanas may utilise Artificial Intelligence (“AI”), machine learning systems, algorithmic processing tools, or automated analytics (“AI Services”) to support certain aspects of the Platform, including but not limited to:
AI Services operate as assistive technologies designed to enhance efficiency and insight generation within defined behavioural parameters.
AI Services:
All behavioural insights provided through the Platform are intended to be supportive and developmental in nature.
Where AI-generated outputs are used in connection with counselling sessions, such outputs shall be subject to human oversight.
Final interpretation, contextualisation, and delivery of behavioural feedback shall remain under the supervision of a qualified Counsellor.
Rachmanas does not rely exclusively on automated systems for decision-making in counselling services.
No significant decision affecting a User’s access to counselling services shall be made solely by automated processing without human involvement.
AI Services may analyse User-submitted data, including questionnaire responses and behavioural inputs, to identify patterns and generate structured insights.
Such processing is statistical and probabilistic in nature and may involve predictive modelling.
Users acknowledge that AI-generated outputs:
Rachmanas does not guarantee accuracy, completeness, or predictive reliability of AI-generated outputs.
AI Services deployed by Rachmanas:
The Platform does not engage in automated decision-making that produces legal or similarly significant effects on Users within the meaning of applicable data protection regulations.
Users acknowledge that AI systems may reflect inherent limitations, including but not limited to:
Rachmanas undertakes reasonable measures to monitor, test, and improve AI systems but does not warrant the absence of bias or error.
AI-generated insights are not representations of objective truth or definitive psychological assessment. They are interpretative tools intended to assist behavioural reflection.
Users acknowledge and agree that:
Users assume responsibility for how they interpret and act upon behavioural insights provided through the Platform.
Rachmanas shall not be liable for decisions made by Users based solely on AI-generated outputs.
Rachmanas endeavours to align its AI Services with:
As regulatory frameworks evolve, Rachmanas reserves the right to modify AI systems, suspend certain features, or update these Terms to ensure continued compliance.
Continued use of the Platform following such updates constitutes acceptance of revised provisions.
Rachmanas may design, develop, train, fine-tune, or deploy proprietary artificial intelligence systems, including but not limited to large language models (“LLMs”), for purposes including:
Such systems may be developed independently or in collaboration with technology partners.
Rachmanas may utilise third-party technology providers to enable AI and LLM capabilities within its Platform.
Such third-party services may include, but are not limited to:
Where third-party AI infrastructure is used, data may be processed through secure contractual arrangements subject to applicable data protection obligations.
Users acknowledge and agree that:
Rachmanas does not warrant uninterrupted availability, accuracy, or error-free performance of third-party AI or LLM services.
To the fullest extent permitted by applicable law, Rachmanas shall not be liable for:
Liability, where applicable, shall remain limited in accordance with the Limitation of Liability provisions set forth elsewhere in these Terms.
Nothing in these Terms shall be interpreted as representing that all AI systems used by Rachmanas are fully self-contained or free from reliance on external providers.
Users acknowledge that modern AI deployment may involve layered infrastructure including proprietary components and licensed or API-based systems.
Rachmanas acts as a “Data Fiduciary” within the meaning of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), as it determines the purpose and means of processing personal data collected through the Platform.
As a Data Fiduciary, Rachmanas undertakes to process personal data:
If designated as a “Significant Data Fiduciary” by the Government of India, Rachmanas shall comply with any additional statutory obligations, including but not limited to:
Rachmanas reserves the right to voluntarily adopt enhanced governance measures in anticipation of such classification.
Where third-party entities process personal data on behalf of Rachmanas, such entities shall function as Data Processors under contractual arrangements.
Rachmanas shall undertake reasonable due diligence and implement contractual safeguards. However, liability for independent unlawful acts of third-party processors shall be subject to applicable law and limitations set forth in these Terms.
Rachmanas may collect and process the following categories of personal data:
Rachmanas does not intentionally collect medical diagnostic records unless voluntarily disclosed by the User.
Personal data shall be processed strictly for the following purposes:
Personal data shall not be processed for unrelated or incompatible purposes without appropriate consent or legal basis.
Personal data is processed on the basis of:
Users may withdraw consent where legally permissible. Withdrawal of consent may impact the ability to continue providing services.
Personal data may be processed using AI Services, including proprietary or third-party large language models, for behavioural analysis and insight generation.
Such processing:
Personal data may be retained for up to five (5) years from the date of last interaction unless:
Rachmanas employs commercially reasonable technical and organisational measures, including:
Absolute security cannot be guaranteed.
Personal data may be stored, processed, or accessed in jurisdictions outside India due to:
Where cross-border transfer occurs, Rachmanas shall implement:
Rachmanas does not guarantee exclusive data localisation within Indian territory.
Rachmanas may engage third-party providers for:
Such providers operate under contractual confidentiality and security obligations.
Rachmanas does not sell, rent, or trade personal data for advertising or marketing purposes.
Subject to applicable law, Users may:
Requests shall be processed within statutory timelines. Certain requests may be denied where retention is required by law or necessary for legitimate legal interests.
In the event of a personal data breach:
Rachmanas shall not be liable for breaches arising from:
Rachmanas may anonymise personal data in a manner that irreversibly prevents identification.
Once anonymised:
No identifiable personal data shall be disclosed in research or awareness initiatives without explicit consent.
Rachmanas provides behavioural counselling services as defined in Part I.
Rachmanas, its founder, future incorporated entity, directors, officers, employees, contractors, and affiliated counsellors shall not be liable for:
The Platform does not assume responsibility for medical or psychiatric outcomes.
Users acknowledge that:
Users voluntarily assume the inherent risks associated with participation in behavioural counselling and group sessions.
To the fullest extent permitted by applicable law:
35.1 Monetary Cap
The total cumulative liability of Rachmanas arising out of or relating to the Platform, whether in contract, tort, negligence, statutory claim, or otherwise, shall not exceed the amount paid by the User for the most recent session.
35.2 Exclusion of Indirect Damages
Rachmanas shall not be liable for:
35.3 Technology and AI Limitations
Rachmanas shall not be liable for:
35.4 Pre-Incorporation Protection
If Rachmanas is operating as a sole proprietorship or unincorporated entity at the time of service delivery, liability shall remain limited in accordance with this Section.
Upon incorporation, all rights, protections, and limitations contained herein shall extend to the incorporated entity and its officers.
Users agree to indemnify, defend, and hold harmless Rachmanas, its founder, future incorporated entity, directors, officers, employees, contractors, counsellors, and agents from and against any claims, damages, liabilities, losses, legal costs, or expenses arising from:
This indemnity survives termination of services.
The Platform and services are provided on an “as is” and “as available” basis.
Rachmanas makes no warranties, express or implied, including but not limited to:
To the extent permitted by law, all implied warranties are disclaimed.
Rachmanas shall not be liable for delay or failure in performance due to events beyond reasonable control, including but not limited to:
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms constitute the entire agreement between the User and Rachmanas with respect to the Platform and supersede prior communications or representations.
No waiver shall be valid unless in writing.
41.1 Trademark Rights
The name “Rachmanas,” associated logos, brand identifiers, taglines, visual elements, and related marks constitute proprietary intellectual property of Rachmanas and/or its founder.
Upon registration, such marks shall be protected under applicable trademark laws in India and other jurisdictions as applicable.
No User is granted any license, ownership interest, or right to use such trademarks except for personal, non-commercial access to the Platform.
Unauthorised use of the Rachmanas name or branding may result in legal action.
41.2 Proprietary Frameworks and Assessment Tools
All proprietary materials developed or used by Rachmanas, including but not limited to:
are the exclusive intellectual property of Rachmanas.
Users shall not:
Access to such materials is limited strictly to personal participation in services.
42.1 Platform Ownership
All session-related materials generated, stored, or maintained within the Platform infrastructure, including:
shall remain the exclusive property of Rachmanas.
Users do not acquire ownership rights over platform-maintained records.
42.2 Consent-Based Recording
Sessions shall be recorded only with explicit prior consent, except where recording is legally mandated.
Users are prohibited from independently recording sessions without written authorisation.
42.3 Research, Training, and Quality Use
Subject to anonymisation safeguards and applicable law, Rachmanas may use recordings and session-derived materials for:
Where feasible, identifying details shall be removed.
42.4 Lawful Disclosure
Rachmanas may disclose session recordings or related records:
Such disclosure shall be limited strictly to legally mandated scope.
Where Users submit responses to exercises, questionnaires, or reflections:
Users warrant that submitted content does not violate third-party rights.
Users must not:
Any attempt to create derivative or competing services based on Rachmanas intellectual property shall constitute material breach.
All goodwill arising from use of the Rachmanas name, brand, or proprietary systems shall accrue exclusively to Rachmanas.
Users shall not engage in conduct that dilutes, disparages, or misrepresents the brand.
In the event of any dispute, claim, controversy, or disagreement arising out of or relating to these Terms, the Platform, counselling services, AI services, intellectual property, data processing, or any associated matter (“Dispute”), the parties shall first attempt to resolve the Dispute amicably.
The aggrieved party shall provide written notice describing the nature of the Dispute. The parties shall make good faith efforts to resolve the Dispute within sixty (60) days from the date of such notice.
If the Dispute is not resolved amicably within the prescribed period, it shall be referred to and finally resolved by arbitration.
Arbitration shall be the exclusive mechanism for resolution of disputes prior to initiation of court proceedings, except for interim relief or enforcement purposes.
These Terms and all Disputes shall be governed by and construed in accordance with the laws of India.
The seat and legal place of arbitration shall be Delhi, India.
The venue of arbitration proceedings shall be Delhi, unless otherwise mutually agreed in writing.
The arbitration shall be conducted by a sole arbitrator.
The sole arbitrator shall be appointed by mutual agreement between the parties.
If the parties fail to agree upon the appointment of an arbitrator within thirty (30) days of invocation of arbitration, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended.
The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.
The proceedings shall be conducted in the English language.
The arbitral award shall be binding upon the parties, subject to any rights of challenge available under applicable law.
All arbitration proceedings, including submissions, documents, evidence, and awards, shall remain confidential except where disclosure is required for enforcement, regulatory compliance, or by order of a competent authority.
Subject to the arbitration provisions:
Courts located in Delhi, India shall have exclusive jurisdiction over:
No other court shall have jurisdiction over such matters.
To the fullest extent permitted by law, Disputes shall be resolved on an individual basis only.
Users waive the right to initiate or participate in any class action, collective action, or representative proceeding against Rachmanas.
The dispute resolution provisions shall survive termination of services and termination of these Terms.
Rachmanas provides behavioural counselling services only and does not operate as a crisis intervention service, psychiatric emergency provider, or medical establishment.
If, during any session, a Counsellor identifies indicators of:
the Counsellor may, in their professional discretion:
Such suspension or termination shall not constitute breach of contract, deficiency of service, or professional negligence.
Where a session is suspended or terminated due to risk escalation:
If, at its sole discretion, Rachmanas elects to provide a refund, liability shall be strictly limited to the fee paid for the affected session only.
Under no circumstances shall Rachmanas be liable to refund cumulative fees for prior sessions completed with the User.
Where the User has prepaid for future scheduled sessions at the time of termination under this Section:
Refunds, where applicable, shall apply only to eligible future sessions and shall not extend to previously completed sessions.
Following suspension or termination under this Section, Rachmanas shall not assume ongoing responsibility for monitoring, supervising, or managing the User’s psychological condition beyond advising appropriate external intervention.
The responsibility for seeking emergency or clinical care shall rest solely with the User.
Where services are discontinued under this Section and the User is expressly informed by the Counsellor or Rachmanas that:
the User shall not attempt to book further sessions unless expressly authorised in writing by Rachmanas.
If the User, despite such notice:
such conduct shall be deemed:
In such circumstances:
This provision applies regardless of the method used to re-access the Platform.
The Platform is not designed for continuous monitoring of suicidal behaviour, self-harm risk, or psychological deterioration outside scheduled sessions.
Rachmanas does not:
Users experiencing thoughts of suicide, self-harm, or psychiatric emergency must immediately contact local emergency services, a licensed medical practitioner, or an official crisis helpline.
Rachmanas disclaims liability for outcomes resulting from failure to seek emergency intervention.
Rachmanas reserves the right to refuse, suspend, or discontinue services where:
Such refusal or discontinuation shall not constitute negligence, breach of duty, or deficiency of service.
Where appropriate, referral guidance may be provided. Rachmanas does not guarantee placement or acceptance by external providers.
Users acknowledge that:
Users agree that they are not relying exclusively on Rachmanas for medical diagnosis, psychiatric treatment, emergency intervention, or prevention of self-harm.
No representation is made that the Platform can eliminate mental illness, prevent suicide, or replace formal medical care.
Users accept responsibility for:
Participation in counselling does not transfer personal decision-making responsibility to Rachmanas or its Counsellors.
The Platform is suitable only for individuals seeking:
The Platform is not suitable for:
By using the Platform, Users confirm that they understand the defined scope and limitations of services.
Rachmanas may provide behavioural well-being services to organisations, institutions, or corporate entities (“Corporate Clients”) under Workplace Resilience Counseling programs.
Corporate services may include:
All corporate services remain subject to the limitations and scope defined in these Terms.
Rachmanas does not provide clinical psychotherapy, psychiatric treatment, medical diagnosis, or crisis intervention under corporate programs.
Where access to the Platform is sponsored by a Corporate Client:
Payment by an employer does not grant the employer access to confidential session content.
Rachmanas maintains strict separation between:
Individual counselling session content, behavioural disclosures, AI-generated insights, or personal reflections shall not be disclosed to the Corporate Client without explicit written consent of the individual participant, except where legally required.
Corporate Clients shall not request access to:
Rachmanas may provide Corporate Clients with anonymised and aggregated reports, which may include:
Such reports:
Except where:
Rachmanas shall not disclose individual-level counselling information to the Corporate Client.
Participation in Workplace Resilience Counseling does not create employer access to confidential psychological data.
Where the Platform integrates with corporate systems (including HR systems, internal portals, communication platforms, or scheduling tools):
Rachmanas shall not be responsible for misuse of data occurring within the Corporate Client’s internal systems after lawful transfer of aggregate reports.
Corporate Clients agree that they shall not:
Misuse of corporate arrangements may result in suspension or termination of enterprise services.
Corporate Clients acknowledge that:
Rachmanas shall not be liable for employment decisions taken by Corporate Clients based on aggregate program insights.
These Terms constitute the controlling legal document governing the relationship between the User and Rachmanas.
In the event of any inconsistency or conflict between:
and these Terms, the provisions of these Terms shall prevail.
No marketing communication shall create legal obligations beyond those expressly set forth herein.
Rachmanas reserves the right to modify, update, or revise these Terms at any time for legal, regulatory, operational, or business reasons.
Updated versions shall:
Continued access to or use of the Platform after the effective date of revised Terms constitutes acceptance of the updated Terms.
Where material changes substantially affect User rights or obligations, reasonable efforts may be made to notify Users.
By registering or using the Platform, the User represents and warrants that:
Rachmanas shall not be liable for misrepresentation of age or capacity by the User.
Nothing in these Terms shall be construed to create:
Counsellors engaged by Rachmanas may be employees or contracted professionals.
However:
Nothing herein shall be construed as establishing a doctor–patient, psychiatrist–patient, or clinical treatment relationship.
By clicking “I Agree,” registering an account, booking a session, making payment, or otherwise accessing the Platform, the User acknowledges and agrees that:
Electronic records, digital communications, and system logs maintained by Rachmanas shall be admissible as evidence of acceptance and usage, subject to applicable law.
The Platform, including AI-generated outputs, behavioural assessments, and counsellor discussions, does not constitute:
Users shall not rely on Platform outputs for legal proceedings, employment decisions, insurance claims, or medical treatment planning.
Rachmanas disclaims liability for external reliance upon behavioural insights beyond their intended supportive purpose.
All rights not expressly granted to Users under these Terms are reserved by Rachmanas.
Failure to enforce any provision shall not constitute waiver of such provision or any other rights.
For any questions regarding our terms and conditions of use, reach out to us support@rachmanas.com
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